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Cancellation, Refund & Returns

Cancellation -

At Pullupmate.co.uk we pride ourselves on providing the best quality goods along with the highest level of customer service. If for some reason your order doesn’t quite match your expectations you must notify us within 14 days upon receipt of goods and we will be happy to accept a return. The goods must then be returned to us within the same time period. We cannot accept returns after 14 days. Refunds will be made for the cost of the goods only via the same method that payment was made. You must exercise a duty of care over the goods until such time as they have been received by us as you will be held responsible for any damage incurred after delivery to you. All cancelled orders that are despatched to you must be returned to us at your cost. Unfortunately we are unable to arrange collection of goods from the customer in this instance. For orders placed in December then we can offer an extended returns period of up until 8th January.

Faulty Goods -

While we do our utmost to ensure your goods arrive in perfect condition, if you should find any problem with your order, our team will be happy to resolve this for you. Please call us on +44 (0)1283 480320 and one of our Customer Services Team will happily take you through the returns process. You have 30 days from the date of delivery in which to report any missing or damaged items.

We cannot accept returns from customers that have caused any damage whilst goods are within their care. If you require a replacement part for your Pull Up Mate please call us on +44 (0)1283 480320 and we will arrange a replacement.

Returns -

Any items being returned should be in their original packaging and in the same high quality condition that they arrived in.
For security reasons, unless otherwise stated, refunds are given by the same method which the original payment was made by.

iv.) Return Transport Charges - There is no charge for the collection of goods that are damaged or faulty for customers based in the UK. Unfortunately, if you are outside of the UK, we are unable to arrange a collection for faulty goods but we can issue a full refund or a free replacement. It is essential that you send us photographic evidence by emailing contact@pullupmate.co.uk of any faults within 30 days of receipt of your order for us to take any necessary action.

It is your responsibility to ensure that the goods are suitably packaged and in the same condition as they arrived ready for collection. If you fail to take reasonable care of the goods before they are returned to us and this causes damage or deterioration of the products, we will charge you for the reduction in value.

If you are arranging to return items yourself, they must be received at our Heaton Products address as above within 14 days of delivery. Please note that we cannot reimburse the customer for costs incurred through arranging their own method of returns. The sender must ensure that the customer’s name and address is visible on the packaging so that we can assign the return to the correct customer.

This cancellation policy does not affect your statutory rights