Customs Clearance & Duties

Thank you for taking an interest in our products. If you're ordering from the EU or any country outside the UK it's important that you're aware of potential customs duties required to receive your product. We'll try to explain what those will be here.

Let's start with the basics:

  • Pull Up Mate is a UK brand owned by AH Digital Ltd. All parts of the Pull Up Mate are currently manufactured and/or assembled in the UK, and sold Worldwide.
  • Import Duty is a kind of tax collected by governments on imports into a particular country. The value of goods will usually determine the amount of duty that is to be collected.
  • Brokerage Fees - Sometimes as a result of the import process freight forwarders apply additional fees on import duties to cover their incurred labour.
  • VAT or Goods & Services Tax A tax applied on a product (or service) at some point in the production chain. UK VAT is 20%, but rates differ all over the world.
  • US Import Tax Threshold The import tax threshold for sales to the United States is $800. Therefore you should not expect to pay import taxes for order values below this figure. However, you are advised to check this before purchase as it can change.

When purchasing a Pull Up Mate product, you may be required to pay import duties if you live outside the UK.

This is because we sell and ship items DDU, or Delivery Duty Unpaid. This is a common practice around the world in all industries. If you're purchasing from the United States, however, there is a threshold of $800. Orders of a value below this threshold will be excempt from paying import duty.

DDU – Delivery Duty Unpaid

Every country around the globe has different regulations, rules, and taxes for calculating and collecting duties on imports. DDU is a type of payment Incoterm that states that the receiver or customer will be contacted to settle any outstanding charges for customs duties, before the shipment is released and sent to the customer.

EU & VAT

1.1.2021. The UK has now left the EU with a trade deal. As it stands, customers in the EU will not be required to pay UK VAT (20%) on purchase of any item in our store.

When purchasing a Pull Up Mate product for shipment to an EU country you will potentially be required to pay VAT at your local rate.

Does that mean I have to pay VAT in my country?

European Union Customers - You will be required to pay VAT at your local rate upon receiving your product.

Non-European Union Customers / Rest of World The regulations and requirements differ in all countries and you are advised to seek information from your government on your specific case. We do not charge VAT on sales to customers outside the UK and European Union.

EU and International Shipments

Now that Great Britain has left the EU with a trade deal, customers living outside the UK should not be required to pay import duties when receiving goods in Europe. This is not the same for countries outside the EU, where import duties may be required. We can’t say that it will be required for every customer, but we can say that you should be prepared to have to pay some form of import charge before you receive your goods.

(Non-EU) How much import duty will I have to pay?

The amount of import duty you may be required to pay depends on a number of factors, including the item value, the brokerage fees and the regulations specific to your country. You may also have to pay VAT and other duties such as excise duty. In order to find the VAT rate for your country, you will need to search your country’s government website. In some cases, a country may offer a reduced VAT rate for certain goods, such as In order to collect duties, the package may be forwarded by customs to a customs broker/agent. Customs brokers tend to charge additional fees on top of the standard customs charges for services such as storage, brokerage, and late payment fees.

In Summary

EU resident: No import duties required. VAT payments may be required. Other charges may be added, such as brokerage fees. The shipping company will contact you to collect payment before your item is delivered via the email address you entered on our website.

EEA Resident: Import duties of 0%. VAT payments may be required. Other charges may be added, such as brokerage fees. The shipping company will contact you to collect payment before your item is delivered via the email address you entered on our website.

RoW: Please check your local country's tariffs on imports and VAT rules. Some countries offer reduced VAT costs for fitness goods. The shipping company will contact you to collect payment before your item is delivered via the email address you entered on our website.

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